Our 365 Warranty
Once your new home is complete, our journey together is not over. You’ll be able to notify us about any issues with new home knowing they’ll be resolved quickly and seamlessly.
Typically, we’ll review your home with you at both 30 days and 1 year from the date that you take possession, but in emergency situations, please contact us immediately.
365 Warranty Benefits
During the final walkthrough of your new home, you’ll receive a Warranty Book from your superintendent. The superintendent will highlight various sections of the warranty book with you, which you can always reference as questions arise.
The Warranty Book contains several items such as:
- Product Warranty Information
- Contractor/Vendor Contact Information
- Seasonal Tips, Tricks, and Information
- Troubleshooting Tips
- Instructions for using BuilderTrend to report requests
We leverage the BuilderTrend system to facilitate your warranty requests. Instructions on how to log requests are included in your Warranty Book.
By logging your request into the BuilderTrend system, our team will begin to research and determine the best appropriate action and resources required to resolve your request in a timely manner.
Our goal is to take care of yourself and your family. Although we have policies for a 30-day and 1-year warranty review, please call and ask if you have any questions, especially urgent situations.
Our relationship does not have a termination date and we are here as a guide and resource to resolve any situation encountered.